E-commerce fulfillment service Red Stag Fulfillment (whose cost can be determined by contacting the company) was formed by the leaders of an e-commerce company that had bad experiences with several established fulfillment services. Red Stag Fulfillment focuses on working with retailers that ship heavier-weight and bulkier parcels, or parcels that need some assembly before shipping. Its typical user deals in flat-pack furniture, desk chairs, larger electronics, or cases of multiple smaller items (such as cartons of books or olive oil bottles).
According to the company, most of its clients sell at least 200 orders per month. However, it will also work with vendors that deal with specialized items or that are currently selling less than 200 orders but anticipate growth over time.
Red Stag Fulfillment charges month to month; it doesn't use long-term contracts. It also offers a 30-day trial. Prices are not immediately available on the website. A Get Started page includes a form that potential users can fill out to be contacted (there is also a direct phone number). The company says that it does not charge stockkeeping unit (SKU) fees, account management fees, or setup fees.
Because the company deals in heavy and bulky shipments, there could be additional expenses involved if you need specialized boxes to ship your product, want all shipments to go out using next-day delivery, or have other specific needs. On the other hand, because the company offers negotiated discounts with major shippers, they can provide cost savings in that area.
Red Stag Fulfillment has an unusual policy in the way it deals with problems such as damage or wrongful shipments: If the mistake is found to be on its side (and the company keeps video records all along the receiving and shipping process as verification), it will pay $50 above the wholesale cost of the item (if there was damage or loss). The same $50 is paid if a client's inventory is not logged in as received within 48 hours after unloading.
Red Stag currently has two warehouses: one outside of Knoxville, Tennessee, and another in Salt Lake City. According to a company representative, it may open a third warehouse in upstate New York or Pennsylvania within the next couple of years.
According to the rep, there are cameras placed throughout the warehouse (together with a tech-based tracking system), and so, if there's a question about whether or not an order has shipped correctly, a time-stamped video can verify the issue. Copies of the relevant footage will be made available to the client.
Software and Support
Red Stag Fulfillment's user interface (UI) places the emphasis on plain data rather than aesthetics. For example, the main order page offers a spreadsheet-like listing that includes product names and numbers, amounts shipped, carrier, warehouse, dates and other info. By clicking an entry, you can dive down into information about the specific product.
The system has some impressive automated features. For example, it employs algorithms that specify which warehouse a shipment can come from with the least expense. Users can also use the UI to tweak a variety of factors, like, for example, if orders should wait until all units are ready or if it can ship each part separately. Order status is updated immediately.
Red Stag Fulfillment's software integrates with a wide range of e-commerce partners (according to the company, it works with over 50 applications). These partners include Amazon, BigCommerce, Buy.com, PayPal, QuickBooks, Shopify, TradeGecko, Volusion, and WooCommerce.
As for customer support, Red Stag Fulfillment assigns each client to an account manager to handle issues and says its helpdesk support team will respond to any client inquiry within a three-hour period.
There aren't a lot of user comments about this service available, which is probably due to the fact that Red Stag Fulfillment services a fairly specific set of clients. However, the few comments I found about it were very positive.
Red Stag Fulfillment's commitment to using modern technology to streamline its operations and ensure there is full transparency regarding the location and condition of inventory could make it a highly desirable service for appropriate vendors.